Your Privacy Is Our Commitment

1. Introduction & Scope

This privacy policy applies to all users of the khx8 platform. It takes effect when you visit our website, create an account, or use any of our services. This policy has been prepared in compliance with the applicable data protection regulations of Bangladesh.

khx8 believes you should have full control over your personal information. We are transparent about what data we collect, why we collect it, and how long we retain it. If you have any questions after reading this policy, you can reach us at [email protected].

By using this site, you are considered to have given your consent to the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using this platform.

2. What Information We Collect

khx8 collects only the information necessary to provide our services. The data collection process is divided into two main categories:

2.1 Information You Provide Directly

When you register on our platform or use our services, we may collect the following information:

• Full name and date of birth (for age verification — services are provided only to users aged 21 and above)
• Mobile phone number and email address
• Residential address and postal code
• National ID card or passport details (where identity verification is required)
• Financial transaction details — deposit and withdrawal records via bKash, Nagad, Rocket, or Upay
• Any information you provide when submitting a support request

2.2 Automatically Collected Information

When you visit our site, the following technical information may be recorded automatically:

• IP address and device identifier information
• Browser type, version, and operating system
• Pages visited, links clicked, and time spent on the site
• Referral source (where you came from before arriving at our site)
• Information collected through cookies and similar tracking technologies

3. Purpose of Data Use

khx8 uses collected data for specific and legitimate purposes. Those purposes are outlined in detail below:

3.1 Service Operation & Improvement

• Creating, managing, and securing your account
• Processing deposits, withdrawals, and transactions
• Providing bonuses, rewards, and promotional offers
• Testing and improving platform functionality
• Identifying and resolving technical issues

3.2 Identity & Age Verification

• Confirming that the user is 21 years of age or older
• Preventing fraudulent activity and money laundering
• Detecting and preventing multiple accounts

3.3 Customer Support

• Providing prompt resolution of your issues via 24/7 live chat
• Responding appropriately to enquiries sent by email
• Retaining previous support history to ensure better service in the future

3.4 Responsible Gaming

• Monitoring gaming behaviour to identify risky patterns
• Advising users to set limits or take a break when needed
• Providing information and support related to responsible gaming

4. Data Sharing & Third Parties

khx8 never sells your personal information to third parties for commercial purposes. However, limited information may be shared in specific circumstances:

• Payment Processors: The minimum necessary information is shared with bKash, Nagad, Rocket, and Upay to complete financial transactions. This information is used solely for transaction verification.
• Game Software Providers: Gameplay data may be shared in a limited way with Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and other approved providers for technical purposes.
• Legal Obligations: Specific information may be provided when legally required to do so by a court order or a request from a lawful authority.
• Security Investigations: Relevant information may be used in a limited way in investigations into fraud, money laundering, or other unlawful activity.

Outside of the cases mentioned above, your personal information is not disclosed to any third party under any circumstances.

5. Data Retention & Security

Keeping your information secure is our top priority. khx8 has put the following security measures in place to achieve this:

5.1 Technical Safeguards

• SSL Encryption: All data transfers are secured with 256-bit SSL encryption, making it impossible for third parties to intercept.
• Database Security: Stored data is held in encrypted databases with strictly controlled access.
• Regular Security Audits: A third-party team of specialists conducts regular cybersecurity assessments.
• Two-Factor Verification: An additional layer of verification is applied for sensitive account actions.

5.2 Data Retention Period

Data is retained for as long as your account is active and, after that, for a defined period as required by law. If you request account closure, applicable data will be deleted or anonymised once legal obligations have been fulfilled.

6. Cookie Policy

Cookies are used on the khx8 website. Cookies are small text files stored in your browser that help improve the functionality of our platform.

• Essential Cookies: Required to maintain login sessions, verify security tokens, and save form data. Disabling these will prevent the site from functioning properly.
• Functional Cookies: Used to remember your preferences such as language settings and display choices.
• Analytics Cookies: Collect anonymous statistics to understand which parts of the site are used most, helping us improve the site.

You can control cookies by changing your browser settings. However, disabling essential cookies may cause difficulty accessing some services.

7. Your Rights

As a khx8 user, you have the following rights over your own information:

• Right to Know: You may request to know what information we hold about you.
• Right to Correction: If any of your information is inaccurate, you may request a correction.
• Right to Deletion: In certain circumstances, you may request deletion of your personal information, subject to the fulfilment of legal obligations.
• Right to Object to Processing: You may object to your information being processed for specific purposes.
• Right to Data Portability: You may request a copy of your information.
• Right to Withdraw Consent: You may withdraw consent you have given at any time; however, this will not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, email us at [email protected]. We will generally process your request within a reasonable timeframe.

8. Protection of Children & Minors

The khx8 platform is intended solely for users aged 21 and above. We do not knowingly collect any information from minors. If it comes to our attention that a minor has registered on our platform, we will immediately close that account and delete the associated data.

Parents and legal guardians are advised to monitor their children's online activity. If you suspect a minor is using our site, please notify us immediately.

9. International Data Transfers

Our servers and infrastructure may be located in various countries. As a result, your information may be processed or stored outside of Bangladesh. In the event of such transfers, we ensure that your information is processed in accordance with the protection standards described in this policy.

Third-party payment providers such as bKash, Nagad, Rocket, and Upay operate under their own privacy policies, and responsibility for data protection on their part rests with the respective payment provider.

10. Third-Party Sites & Links

If the khx8 website contains links to third-party websites and you click on such a link, this privacy policy will no longer apply. You are advised to read the privacy policy of any third-party site. khx8 is not responsible for the data protection practices of those sites.

11. Policy Changes & Updates

khx8 reserves the right to update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:

• Displaying a notice on the main page of the website
• Sending a message with details of the changes to your registered email address
• Updating the "Last Updated" date at the top of the page

Continued use of the platform after changes have been made will be considered acceptance of the revised policy. The latest version of the policy will always be available on this page.

12. Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, please contact us: